In an Instagram video, Eliz Orban describes her experience with United Airlines as, "Confusion, disbelief, disgust, and humiliation." She explained, "We just got kicked off the flight because our 2-year-old would not put on a mask, and we tried."
The video shows Orban's husband as he tries unsuccessfully to convince his daughter to wear the mask. "You have to put this on," he says, as the girl clamps her hands over her face and squirms away. Later, an attendant on the Denver-to-Newark flight arrives and asks the family to collect their belongings and exit the plane. By that time Orban's husband was holding a mask over his daughter's face. "You gotta be kidding me," he says. United says it is investigating the incident and adds that "the health and safety of our employees and customers is our highest priority, which is why we have a multi-layered set of policies, including that everyone onboard two and older wears a mask."
But FYI - the World Health Organization advises those mask requirements should not apply to kids aged five years and younger. Orban initially said the family was unable to retrieve its checked luggage and car seat and was even banned from United for life, but the airline denies both statements and says it has refunded the family's tickets.